This privacy policy statement applies to RouleGENIUS Project (official website: www.roulegenius.com), services and products that collect data and display these terms, as well as their offline product support services.
Information We Collect
RouleGENIUS collects specific privacy information by payments processor – STRIPE. When you purchase a software license RouleGENIUS is able to see privacy information like “country” and “email” you used during payment in order to communicate with you and activate the license for you, provide you with the best products (package you paid for), services and experiences we can. In other words, our Privacy Policy fully protects you during any kind of payment on our official website.
We keep a log activity in order to provide you with technical support and we collect your IP address every time you log in to our system, the date/time of access, and software crash reports. This information is necessary to provide and ensure the high quality of our services. We do not collect personally identifiable information about you without letting you know about it.
How We Use Your Personal Information
RouleGENIUS uses the privacy information we collect to operate, improve and personalize the products and services we offer. We also may use the information to communicate with you, for example, informing you about new products or special offers. Please note that our purpose is to improve the quality of our support and our purpose is to create a friendship relationship. Once you buy a license you become part of the RouleGENIUS community, you are NOT a client of us, you are a MEMBER, so there is important that we know more about each of our members. This doesn’t violate somehow your Personal Privacy.
We Do Not Share Your Personal Information
We do not share your personal information with other companies. We do not distribute to any other organization or partner your e-mail addresses or any other personal information related to our users. The Email is collected only to inform you about the license you purchase (or free trial), and for communicating with you in case of new updates, promotions, or software maintenance. In case one of our support require your personal number you are NOT forced to reveal it unless you don’t agree with that too. Usually, for better collaboration and fast support – we call the visitors/members and help in fixing their issues.
How To Stop Receiving Emails By Us (Opt-Out) / Communication Preferences
You can stop at any time the delivery of future promotional emails from www.roulegenius.com site and services either:
- By sending us an email at support@roulegenius.com with the subject “UNSUBSCRIBE“
- By following the specific instructions within the promotional email you receive.
Once we receive your opt-out request, we have a reasonable amount of time to remove you from the recipient’s list. You may contact us via email or live chat if you need further assistance. Recently there has been added also WhatsApp and Telegram support, so feel free to get in touch with us using any method you prefer.
It is important that you remember that your satisfaction is our main purpose, so feel free to ask any doubt or questions you have in order to be sure you’re fully satisfied.
Payment Data
Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). All payments for purchasing our products are being processed and executed by a third-party STRIPE Processor (www.stripe.com, secure encrypted transactions). RouleGENIUS is not involved with payments and does not collect any kind of payment data except the customer’s country and customer’s email.
How to Contact Us
If you have a general privacy question please contact us by email at the following address: support@roulegenius.com
